Our Power Virtual Agents developers build intelligent, fully branded AI chatbots for Microsoft Teams, your website or any web platform. Handling customer queries, capturing lead data, routing support tickets and guiding users through complex processes 24 hours a day.
No scripted menus. Real conversational intelligence, fully integrated with your existing Microsoft 365 environment.
More than 1000+ customers trusts our Power Platform Specialists
Our Power Virtual Agents specialists program context-aware follow-up sequences that trigger automatically based on user behaviour, keeping your prospects engaged and your pipeline moving without any manual intervention
A Power Virtual Agents chatbot built by our team covers every tier of your customer service operation: From instant FAQ responses to complex multi-step support journeys, reducing your Average Resolution Time and freeing your team to focus on high-value interactions.
Our Power Virtual Agents developers design custom conversational flows, personalised response logic and CRM-integrated data capture, so every user interaction feels relevant, helpful and on-brand.
Then hiring a Power Virtual Agents specialist from Sapphire is exactly the right move.
Our Power Virtual Agents developers have built intelligent chatbots across customer service, sales, HR and operations.
Here are examples of real solutions we have deployed.
• Data safety
• Multiusers integration
• Full Power Apps development
• Power BI powered design
We had the mission on consolidating one important area withinin the company which were responsible for assessments on insurance rates, sales control and commission generation. With that we not only automated the whole process through VBA development but also showed KPIs and follow-up graphs that assess daily, weekly and monthly progress.
• Decrease of 30+ hours weekly
• Fully automated calculations
• Custom dashboard Power BI development
• Salesman performance analysis
The true expenditure on business vehicles were hidden but at the same time with huge concern since business cashflow were far from projected. After our consultation and dashboard design, the analysis showed that the owner were partially right and were able to see exactly where and when his cashflow and revenue were being hurt.
• Cost analysis
• Inventory control
• Ad-hoc insights
• CashFlow details
Development of a Power Apps capable of direct communication between commercial teams and assignment of drivers to routes that better suit them through multiple variables, also delivering travelling costs and revenue assessments.
• Erased manual assigments and contacts
(approx. 40 hours weekly – 4080 yearly)
• Direct communication
• Real time tracker
• Performance and cost assessment
Project had the main goal of developing a database capable of streamline communications between customers ERPs and Power BI while also being able to manually input and change data in a safe mode and as an output a Power BI developed dashboard capable of tracking different events and its own singularities/variables.
• Decreased time waste on data connection
• Ad-hoc KPIs for each data sets
• Data safety
• Multiple variables and data sets
The main need was to asses LTV, customer service NPS, and Churn rate while serving not only and a finance tracker but also product success and its ratio between quantity, satisfaction and important KPIs as inventory turnover.
• Customers reports and LTV
• Payables and Receivables focused reports
• CashFlow management
• Profitability tracker
Project fully designed on Power Platforms, mostly Power Apps and Power BI integration which will allow multiple chain of command layers to be interacting in only one place while assessing different results, follow ups and live tracking on time management and project fulfillment.
• Data safety
• Multiusers integration
• Full Power Apps development
• Power BI powered design
Sapphire services range from the best Excel spreadsheets that classify issues within your business area to the most useful software that will provide a complete solution, inclusive vision and automation for your company. Our teams are made up of software engineers and experts in Microsoft 365 platforms capable of elevating your company to standards never known before.
In addition to the 500+ customers who have used our services in the past and keep using it, at Sapphire we not only offer at least 30 and up to 120 days of free project review, we offer a lifetime guarantee on all projects when it comes to technical development.
We do not work with fixed fees. In every type of service, we go from “on demand” to 3 different types of hourly packages whose hourly rate and total value differ for each product.
For each project, we ask for at least 30% upfront when it comes to “infrequent or repeat customers”. For recurring customers we can go from 20% or up to 12-month installments.
Absolutely not! We are more than happy to speak with potential customers while offering and consulting them with even better solutions than originally expected.
Every customer can be relieved. At Sapphire, we have the highest standards for our work from project scopes and templates to minimum standards than industry-level overwork standards. So, to maintain this and constantly seek improvement, we only work with “in-house” engineers and software developers.
Our customer service is generally available from 9am to 6pm in all countries where we have offices. But different working hours apply to contractual clients who generally have at least 12 hours of customer service available.
The type of technology used at Sapphire varies depending on the primary platform that is going to be used to address our customers’ problems and our customers’ insights. The most used are Microsoft 365 tools and Microsoft’s own coding languages, such as VBA and DAX, also for software and application development, we mainly use JSCript (and its variations), Python and SQL and their variations).
Data security is in our culture and, having said that, we know that dealing with large and important projects always comes with even greater responsibilities, so taking care of our customers from the beginning and their data is crucial from the contracts and the entire process of design and coding.
As we have 100% confidence in the quality of our work, we offer a lifetime guarantee on our projects regarding any technical problems and a specific number of days for adjustments (Value declared in each SOW), and of course, we are always available to improve previous work and insert new resources.
