Solutions Store

Sapphire’s shelf of express solutions

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FAQs

1. What services does Sapphire offer?

Sapphire Business Tech is a specialist technology consultancy offering Excel developer services, Power BI development and consulting, Power Platform solutions (Power Apps, Power Automate and Power Virtual Agents) and custom software development. All services are delivered by our in-house team of over 10 years’ experience across 1000+ client projects.

Yes. Every project includes a minimum 10-day and up to 120-day free review period. On top of that, we offer a lifetime guarantee against technical issues on all delivered solutions. Giving you complete confidence in the quality and longevity of your investment.

We offer flexible pricing to suit every engagement model. From on-demand project work to three tiered hourly packages with volume-adjusted rates. There are no fixed fees and no surprises: every project starts with a clear scope and a transparent quote.

For new and infrequent clients we require a minimum 30% deposit to begin. For established clients we offer flexible terms including 20% upfront or instalment arrangements spanning up to 12 months.

Absolutely. We encourage it. Our specialists are available for a free consultation before any commitment is made. And many clients find the scoping conversation itself leads to a sharper, more valuable solution than they originally envisioned.

All work is delivered exclusively by Sapphire’s in-house engineers and developers. We do not outsource to freelancers or third-party agencies. This is fundamental to our quality standards and is how we consistently deliver to the level our 1000+ clients expect.

Standard client support runs from 9am to 6pm across all offices. Contractual clients with ongoing engagements receive extended support. Typically 12+ hours of daily availability to match the pace of their operations.

Our core technology stack is Microsoft 365, including Excel/VBA, Power BI/DAX, Power Apps, Power Automate and Power Virtual Agents. For custom software projects we also work with SQL, Python, .NET and JavaScript, choosing the right stack for each client’s environment and scalability requirements.

Data security is embedded into every stage of our process, from contract and NDA signing through project design to delivery and post-project maintenance. We follow industry-standard security practices on all client data and can align with your specific governance or compliance requirements on request.

Delivery is not the end of the relationship. All projects include a defined post-delivery review period. We also offer ongoing maintenance, enhancement and support retainers so as your business evolves, your tools evolve with it.