Virtual Agents: your customers with the best experience
If you need your team to...
- Have high customer services success
- Care about the CS SOP
- Design the best workflow for new customers
- Integrate projects FUPs
- Make recurrent customers
Why should my company have Virtual Agents?
Schedule FollowUps
Have live followups with pre-scheduled messages or actions depending on customers behaviour.
Excellence in customer service
Cover all of your customers support/service areas with the most powerful tool in the market
Accertive comunication
Virtual Agents provides custom responses, actions and data storage so you can know exactly how to reach excellence on the matter
See some projects with Virtual Agents
If you want to exceed expectations with your customers and deliver quick and assertive actions
ERPs likes, Project tracker, Owners, coordinators and customer assurance
Results
• Data safety
• Multiusers integration
• Full Power Apps development
• Power BI powered design
Insurance, sales and commission automation
We had the mission on consolidating one important area withinin the company which were responsible for assessments on insurance rates, sales control and commission generation. With that we not only automated the whole process through VBA development but also showed KPIs and follow-up graphs that assess daily, weekly and monthly progress.
Results
• Decrease of 30+ hours weekly
• Fully automated calculations
• Custom dashboard Power BI development
• Salesman performance analysis
Ad-Hoc analysis on vehicles usage
The true expenditure on business vehicles were hidden but at the same time with huge concern since business cashflow were far from projected. After our consultation and dashboard design, the analysis showed that the owner were partially right and were able to see exactly where and when his cashflow and revenue were being hurt.
Results
• Cost analysis
• Inventory control
• Ad-hoc insights
• CashFlow details
Driver tracker, Commercial FUP and inventory control.
Development of a Power Apps capable of direct communication between commercial teams and assignment of drivers to routes that better suit them through multiple variables, also delivering travelling costs and revenue assessments.
Results
• Erased manual assigments and contacts
(approx. 40 hours weekly – 4080 yearly)
• Direct communication
• Real time tracker
• Performance and cost assessment
Timeline management, Events general tracker
Project had the main goal of developing a database capable of streamline communications between customers ERPs and Power BI while also being able to manually input and change data in a safe mode and as an output a Power BI developed dashboard capable of tracking different events and its own singularities/variables.
Results
• Decreased time waste on data connection
• Ad-hoc KPIs for each data sets
• Data safety
• Multiple variables and data sets
Subscription control and assessment
The main need was to asses LTV, customer service NPS, and Churn rate while serving not only and a finance tracker but also product success and its ratio between quantity, satisfaction and important KPIs as inventory turnover.
Results
• Customers reports and LTV
• Payables and Receivables focused reports
• CashFlow management
• Profitability tracker
See how with the use of Virtual Agents your ART (Average Resolution Time) can be 70% lower.
SUCCESS CASE
ERPs likes, Project tracker, Owners, coordinators and customer assurance
Project fully designed on Power Platforms, mostly Power Apps and Power BI integration which will allow multiple chain of command layers to be interacting in only one place while assessing different results, follow ups and live tracking on time management and project fulfillment.
Results
• Data safety
• Multiusers integration
• Full Power Apps development
• Power BI powered design
FAQs
1. What services does Safira offer?
Sapphire services range from the best Excel spreadsheets that classify issues within your business area to the most useful software that will provide a complete solution, inclusive vision and automation for your company. Our teams are made up of software engineers and experts in Microsoft 365 platforms capable of elevating your company to standards never known before.
2. What guarantee does Sapphire offer its customers?
In addition to the 500+ customers who have used our services in the past and keep using it, at Sapphire we not only offer at least 30 and up to 120 days of free project review, we offer a lifetime guarantee on all projects when it comes to technical development.
3. Is there a fixed fee?
We do not work with fixed fees. In every type of service, we go from “on demand” to 3 different types of hourly packages whose hourly rate and total value differ for each product.
4. How can I pay?
For each project, we ask for at least 30% upfront when it comes to “infrequent or repeat customers”. For recurring customers we can go from 20% or up to 12-month installments.
5. Is there any cost for a pre-project meeting?
Absolutely not! We are more than happy to speak with potential customers while offering and consulting them with even better solutions than originally expected.
6. Does Sapphire work with freelancers?
Every customer can be relieved. At Sapphire, we have the highest standards for our work from project scopes and templates to minimum standards than industry-level overwork standards. So, to maintain this and constantly seek improvement, we only work with “in-house” engineers and software developers.
7. What are the customer service hours?
Our customer service is generally available from 9am to 6pm in all countries where we have offices. But different working hours apply to contractual clients who generally have at least 12 hours of customer service available.
8. What technologies does Sapphire use?
The type of technology used at Sapphire varies depending on the primary platform that is going to be used to address our customers’ problems and our customers’ insights. The most used are Microsoft 365 tools and Microsoft’s own coding languages, such as VBA and DAX, also for software and application development, we mainly use JSCript (and its variations), Python and SQL and their variations).
9. How do you ensure data security and privacy?
Data security is in our culture and, having said that, we know that dealing with large and important projects always comes with even greater responsibilities, so taking care of our customers from the beginning and their data is crucial from the contracts and the entire process of design and coding.
10. What happens after a project is completed?
As we have 100% confidence in the quality of our work, we offer a lifetime guarantee on our projects regarding any technical problems and a specific number of days for adjustments (Value declared in each SOW), and of course, we are always available to improve previous work and insert new resources.